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New Contributor
bouthz90
Posts: 3
Registered: ‎11-28-2012
My Device: bold 9930
My Carrier: pelephone

I can't get in e-mail setup

I'm using bold 9930. The mobile is attached to my provider and RIM as needed - when I'm trying to get into emails accounts services I'm getting the massage the device is not registered when it does by any diagnose I'm doing. How I can solve it?

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't get in e-mail setup

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Contributor
pj4u
Posts: 3
Registered: ‎11-21-2012
My Device: Blackberry 9700 - BOLD 2
My Carrier: Airtel tanzania

Re: I can't get in e-mail setup

I have tried all this steps and it still dint work.

i tried to resend the service book from my bb smartphone BOLD 9700

but when i click on the internet mail account, its not prompting.

Is there another way i can send it from my BB?

Thanks

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't get in e-mail setup

Did you get the registration message on your device in Step 2?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
bouthz90
Posts: 3
Registered: ‎11-28-2012
My Device: bold 9930
My Carrier: pelephone

Re: I can't get in e-mail setup

[ Edited ]

I did get the registration massage, also when I'm trying to connect I'm getting the connection info saying its is trying to get update it is always end in that I'm asking to register. I setup the mail accounts by the http://www.pelephone.blackberry.com/ but as a result from the problem I can't verified a wireless synchronization

you can look on the following report I did showing you all is connected

 

Diagnostic Started: Nov 28, 2012 3:52 PM Diagnostic Completed: Nov 28, 2012 3:54 PM

PIN: <removed>

MSISDN: <removed>

Device Type: BlackBerry 9930

Application Version: v7.1.0.580

Platform Version: 5.1.0.429

Service Books: CICAL,BBID,LbsConfig,BBIM,BBIMConfig,BBIMConfig,OTASL,CICAL,CMIME,CICAL,CMIME,CICAL,CMIME,CICAL,CMIME,CICAL,CMIME,SearchServicesConfig,MediaConfig,BBIMConfig,RIM_IM,BBAUTH,KEYNEGO,PROVISIONING,BISClientConfig,BBIM,WPTCP,BrowserConfig,BrowserConfig,BrowserConfig,WPTCP,IPPP,IPPP,WPTCP,WAPPushConfig,WPTCP,MMS,WAP,BrowserConfig

Free File Space: 176141177 bytes

Radio Data Activation: Yes

    Signal Level: -77 dBm

    Radio Access: UMTS

    Network: IL Pelephone

    IP Address: 10.121.33.116

ICMP Ping Echo: Yes

BlackBerry Registration: Yes

Connected to BlackBerry: Yes

BlackBerry PIN-PIN: Yes

Server Name: BISE07C04S07

Email Address: <removed>

Connected to <removed>: Yes

Server Name: BISE07C04S15

Email Address: <removed>

Connected to <removed> : Yes

 

EDIT: Personal Information such as PIN, IMEI, & e-mail is prohibited for your security. Please review User Guidelines  under section "Be careful."

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't get in e-mail setup

Have you called Pelephone to see assistance with this?

It should be working from all I can see.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
bouthz90
Posts: 3
Registered: ‎11-28-2012
My Device: bold 9930
My Carrier: pelephone

Re: I can't get in e-mail setup

Yes I did - they can;t help me - its something that relevant to RIM

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't get in e-mail setup

And, Pelephone knows very well any issue which they cannot resolve, they should ESCALATE to RIM's tier two level tech support. You may need to ask them to do so.

 

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't get in e-mail setup

Do you have your device at Manage Connections > Mobile Network > Network technology set to Global or to GSM/UMTS?

 

You're using a 9930, which can be tricky to configure since it is a CDMA network device.

 

Check that setting.

 

And try this again:

 

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.