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New Contributor
criscris92100
Posts: 2
Registered: ‎11-06-2012
My Device: Blackberry Bold 9790

I cannot configure my mail box

Hello,

I have just bought my device Bold 9790 and I have used Desktop software to change from the previous that was a Bold 9700.

I cannot configure my mail box : I have a message "le terminal a un problème avec le serveur d'applications"

I don't know if it is because of another problem or not :

When I started my device at first time, I had a message : Uncaught exception java.lang.NoClassDefFound Error

And I always have this message.

 

Thanks a lot  for your help,

Christine

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cannot configure my mail box

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Contributor
criscris92100
Posts: 2
Registered: ‎11-06-2012
My Device: Blackberry Bold 9790

Re: I cannot configure my mail box

Thanks a lot, the first solution was good for the pb of mail.

Do you know also what is the problem when I receive "Uncaught exception : java.lang.NoClassDefFound Error" ?

Best regards

Christine

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cannot configure my mail box

No, I don't specifically know, and often the only way to rectify that is to completely wipe the device with BBSAK and reload the OS again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
johegazy
Posts: 1
Registered: ‎11-22-2012
My Device: 9790

Re: I cannot configure my mail box

[ Edited ]


1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

 

OMG this is too good.. Perfect FINALY its working with me ..yaaaaaaaaay thank u so much ..thats very helpful.

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cannot configure my mail box

You're very welcome, glad you got it resolved.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code