BlackBerry® Bold™

[criscris92100]

Hello,

I have just bought my device Bold 9790 and I have used Desktop software to change from the previous that was a Bold 9700.

I cannot configure my mail box : I have a message "le terminal a un problème avec le serveur d'applications"

I don't know if it is because of another problem or not :

When I started my device at first time, I had a message : Uncaught exception java.lang.NoClassDefFound Error

And I always have this message.

Thanks a lot  for your help,

Christine

[JSanders Resident Expert]

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

[criscris92100]

Thanks a lot, the first solution was good for the pb of mail.

Do you know also what is the problem when I receive "Uncaught exception : java.lang.NoClassDefFound Error" ?

Best regards

Christine

[JSanders Resident Expert]

No, I don't specifically know, and often the only way to rectify that is to completely wipe the device with BBSAK and reload the OS again.

[johegazy]

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

OMG this is too good.. Perfect FINALY its working with me ..yaaaaaaaaay thank u so much ..thats very helpful.

[JSanders Resident Expert]

You're very welcome, glad you got it resolved.