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BlackBerry® Bold™

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jossy_aduba
Posts: 2
Registered: ‎09-10-2012
My Device: Bold 9900

I cannot log into my Blackberry ID account on my Bold 9900

I was using a curve before and was able to log into my account. But since I started using my Bold 9900 I have not been able to log in. I can log in on my computer with the same details but when i try on my phone i get an error message "Unable to log in to your Blackberry ID account" It doesnt tell me that my password or username is incorrect, that means something is wrong somewhere.:smileysad:

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sdgardne
Posts: 48,783
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I cannot log into my Blackberry ID account on my Bold 9900

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


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