05-08-2013 03:42 PM
My blackberry crased last week and now I cannot recieve e-mails from my work or personal e-mail. I can send without a problem but no recieving.
05-08-2013 04:47 PM
Hi and Welcome to the Community!
If your "work" account is BES, then please go see your BES admins for assistance before you proceed with anything else.
After your BES emails are again working, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.