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BlackBerry® Bold™

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Regular Visitor
GlennHF
Posts: 1
Registered: ‎04-15-2013
My Device: 9650

I end up with Duplicate emails now.

Since migrating to Office 365 I now receive duplicate emails on my BlackBerry when I use the Outlook feature: Save Sent Item to save the email another folder other than the default Sent Items. One duplicate appears in the Inbox (on the BB)and the other appears in the folder (on the BB) that I saved it to in Outlook. If I delete one or the other on my BlackBerry both are deleted.

The phone is activated through the BES.

Wireless sync is turned on.
Email reconciliation is turned on.
Folder redirection has been turned on.

Have tried reseting the device several times by pulling the battery out.
Have also tried a security wipe and still end up with the same results.

I have searched tirelessly with no solid answers found and am hoping that someone might have something else to try or verify.

Thanks

Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I end up with Duplicate emails now.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32871 Sent items are duplicated on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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