11-23-2012 09:36 AM
It took very long and now I can not even read the icons they are so small. Not even with my glasses and many seem to be gone. I also can scroll over them where it shows what they are. Can I get the old look back. I am soooo very disappointed with this. I would at lease like to be a able to read/see then and all my favotites are gone. BOO hooo Any help would be greatly appreciates
11-26-2012 07:12 PM
I have no way to help you with version numbers...you've revealed none and there are many possibilities. But, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
11-27-2012 12:24 AM
Thanks for the info. I could not fix the problem, and at Verizon I was told I would need a new phone. Luckily someone I know fixed it. I think they did a restart to original. I have had to spend a lot of time fixing this BB. I love it because of the great keyboard and file usage. I hate to give that up but it is getting tougher as it takes so much time to keep up with the maintenance. ZEach time it has been not hours but days.
Have a good day
11-27-2012 11:31 AM