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BlackBerry® Bold™

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Contributor
LydiaDC
Posts: 25
Registered: ‎09-12-2012
My Device: Blackberry bold 9930
My Carrier: verizon

I hate the updateon BB bold 9930

It took very long and now I can not even read the icons they are so small. Not even with my glasses and many seem to be gone. I also can scroll over them where it shows what they are. Can I get the old look back. I am soooo very disappointed with this. I would at lease like to be a able to read/see then and all my favotites are gone. BOO hooo Any help would be greatly appreciates

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Hall of Famer II
sdgardne
Posts: 48,022
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I hate the updateon BB bold 9930

Hello!

I have no way to help you with version numbers...you've revealed none and there are many possibilities. But, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
LydiaDC
Posts: 25
Registered: ‎09-12-2012
My Device: Blackberry bold 9930
My Carrier: verizon

Re: I hate the updateon BB bold 9930

Thanks for the info. I could not fix the problem, and at Verizon I was told I would need a new phone. Luckily someone I know fixed it. I think they did a restart to original. I have had to spend a lot of time fixing this BB. I love it because of the great keyboard and file usage. I hate to give that up but it is getting tougher as it takes so much time to keep up with the maintenance. ZEach time it has been not hours but days.

Have a good day

 

 

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Hall of Famer II
sdgardne
Posts: 48,022
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I hate the updateon BB bold 9930

You will find that the device providers will often simply offer a replacement...for them, that's actually the cheapest way to resolve user issues. Consider -- they can have a tech spend several hours trying to resolve an issue, with no guarantee of success. Or, they can quickly replace the device, with a good hope of success. For them, the second method is often the cheapest...and controlling their costs is key to their maintaining profitability.

Fortunately, that "someone" was able to help you. From what you describe, I suspect they conducted a ResetToFactory for you, which is yet another possible remedy...I suspect either could have worked for you.

In any event, I'm glad you got it resolved.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.