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Contributor
Posts: 10
Registered: ‎05-07-2013
My Device: 9790
My Carrier: Vodafone
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I have many problems ti sync my 9790 with Outlook...

Hello, I have many problems to sync my 9790 with Outlook. Schematically: 9790 ------------------> Outlook Outlook ---------- / / -----------> 9790. It's not bidirectional. Likewise, I have checked an excessive consumption of battery. I'm very baffled about it. My device has only a few months. My last question is: Is 7.0 its operating system? I appreciate all help and information. Thank you
Hall of Famer II
Posts: 51,378
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I have many problems ti sync my 9790 with Outlook...

Hi and Welcome to the Community!

 

You provided rather limited details, so my answers will be basically guesses...hopefully I'm close...


yellowsubmarine wrote:
Hello, I have many problems to sync my 9790 with Outlook. Schematically: 9790 ------------------> Outlook Outlook ---------- / / -----------> 9790. It's not bidirectional.

KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software

 


yellowsubmarine wrote:
Likewise, I have checked an excessive consumption of battery. I'm very baffled about it. My device has only a few months.

Age of your device is irrelevant. If your usage patterns consume a lot of resources, then that's the situation. But I've no way to know what your patterns are, so I can't guide you. Basically, though, you need to discover what is "normal" for your usage patterns, and then only worry when things deviate significantly from that. If that means charging 3 times a day due to heavy usage, then that's what it means.

  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

It is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.

Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.


yellowsubmarine wrote:
My last question is: Is 7.0 its operating system?

KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Posts: 10
Registered: ‎05-07-2013
My Device: 9790
My Carrier: Vodafone

Re: I have many problems ti sync my 9790 with Outlook...

Hello, A very professional and friendly response. I'm really grateful to you. Thank you !. Regards,
Hall of Famer II
Posts: 51,378
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I have many problems ti sync my 9790 with Outlook...

You are most welcome...enjoy!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎05-07-2013
My Device: 9790
My Carrier: Vodafone

Re: I have many problems ti sync my 9790 with Outlook...

Thank you.