05-08-2013 08:57 AM
Solved! Go to Solution.
05-08-2013 04:38 PM
Hi and Welcome to the Community!
You provided rather limited details, so my answers will be basically guesses...hopefully I'm close...
Hello, I have many problems to sync my 9790 with Outlook. Schematically: 9790 ------------------> Outlook Outlook ---------- / / -----------> 9790. It's not bidirectional.
KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software
Likewise, I have checked an excessive consumption of battery. I'm very baffled about it. My device has only a few months.
Age of your device is irrelevant. If your usage patterns consume a lot of resources, then that's the situation. But I've no way to know what your patterns are, so I can't guide you. Basically, though, you need to discover what is "normal" for your usage patterns, and then only worry when things deviate significantly from that. If that means charging 3 times a day due to heavy usage, then that's what it means.
It is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.
Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.
My last question is: Is 7.0 its operating system?
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
05-09-2013 09:47 AM