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BlackBerry® Bold™

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Contributor
skabi01
Posts: 10
Registered: ‎08-24-2013
My Device: bold 9790

I really need ur help. any1 plssssss

Hello, pls my blackberry bold 9790 keeps retarting each time I want to use the media or snap a picture and its extremely hot and draining my battery.have been using the phone for over six month now! Pls what should I do?
Developer
ujwalnambiar
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE

Re: I really need ur help. any1 plssssss

Heating issues can be a problem, are you on the latest update?
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Developer
ujwalnambiar
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE

Re: I really need ur help. any1 plssssss

Your device may be restarting, because the battery may be lose, why dont you place a peice of paper over the top battery and see if that solves your problem.
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Contributor
skabi01
Posts: 10
Registered: ‎08-24-2013
My Device: bold 9790

Re: I really need ur help. any1 plssssss

Its not lose...it only. Restart when I want to use the music player or watch a movie and snap. A picture too...thanks. For your help!