Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
SullyOneFive
Posts: 12
Registered: ‎09-27-2012
My Device: Bold 9790
Accepted Solution

IMAP From BB IP Address Accessing Gmail Account When BB Switched Off

Hi all,

 

New to the forum so if I over step the mark please let me know!

 

I have a BB Bold 9790. Everynight I disable all connections (network, broadband, bluetooth, NFC) and switch my phone off.  I have my phone locked too so nobody can use it without entering my password. There, a bit OTT on the security side of things, but that's me.

 

My problem is that even though my BB is disconnected from any network, powered off etc., a BB IMAP is accessing my UK gmail email account!! I know this cos when I check the offending IP address it belongs too Blackberry eu, but not only that, it is the same IP address that my BB uses when it is genuinely in operation.

 

I believe someone else is accessing my email account with a BB even though I keep changing my email password. When I check the email account activity of one of the other BB's in the household (which is also switched off overnight) there is NO IMAP access activity on their email account.

 

Can someone please help me cos it's driving me mad!!

 

Any useful and knowledgable replies most welcome!

 

Many thanks :-)

 

There are two other BB users in my household (using BB Curves)

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,181
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: IMAP From BB IP Address Accessing Gmail Account When BB Switched Off

Hello...and apologies for the delayed reply!

Hopefully you already have this sorted...but just in case.

Technically, your BB itself is not involved in the process of checking your mail server for new items. Rather, BBs use the BIS service, hosted at the carriers/RIM, as an intermediary between the BBs and your email servers. Hence, it is the BIS service that is checking your email service, and generating the logs you are seeing. BIS will dutifully check the email server every 15 minutes, regardless of if your BB is active or not.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.