10-14-2012 12:58 AM
Im using a BB Bold 9700, yesterday i was on my phone and suddenly my phone restarted. When it turned on the screen goes black and white and there is a ' BlackBerry Wirelessly HandHeld ' in the middle of the screen, and there is a ' 1997-2008 RIM ' at the bottom of my screen. Can anyone tell me how to get my phone back to normal. I really need my phone, thank you.
10-17-2012 06:40 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo