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BlackBerry® Bold™

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New Member
IddinxAriff
Posts: 1
Registered: ‎10-14-2012
My Device: Bold 9700

Im new and I need help!

Im using a BB Bold 9700, yesterday i was on my phone and suddenly my phone restarted. When it turned on the screen goes black and white and there is a ' BlackBerry Wirelessly HandHeld ' in the middle of the screen, and there is a ' 1997-2008 RIM ' at the bottom of my screen. Can anyone tell me how to get my phone back to normal. I really need my phone, thank you.

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Im new and I need help!

Hello IddinxAriff, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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