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New Contributor
MichelSandryn
Posts: 5
Registered: ‎09-18-2013
My Device: Bold 9900

Impossible to upgrade my bb to 7.1 version

HI

I had an issue with my bb.
I have downgrade to version 7.0
Now I want to upgrade to the most recent version 7.1. But it's impossible.
In my Blackberry desktop software, i read that only registered active member can do that.

How can i do?

please help me.

 

Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: Impossible to upgrade my bb to 7.1 version

Not sure what you mean by registered active member.
There is no such restrictions on upgrading OS.
You can also download the OS from the website of BlackBerry and install on your computer to perform an update locally.
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Twitter: @ukmight
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New Contributor
MichelSandryn
Posts: 5
Registered: ‎09-18-2013
My Device: Bold 9900

Re: Impossible to upgrade my bb to 7.1 version

How can i do that please?

 

 

 

Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: Impossible to upgrade my bb to 7.1 version

Provide your carrier and Country so I will assist you with the link.
Download software from the link and install on your PC.
On connecting to BlackBerry Desktop Software you will be prompted to update device software.
Chose local installation and proceed with on screen instructions.
---------------------------------------------------------------------------------------------------------
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
New Contributor
MichelSandryn
Posts: 5
Registered: ‎09-18-2013
My Device: Bold 9900

Re: Impossible to upgrade my bb to 7.1 version

Orange Cameroon

Cameroon

Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: Impossible to upgrade my bb to 7.1 version

BlackBerry does not have support for Orange Cameroon.
You can use the software update provided by MTN Nigeria at this link.
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=92A08BF918F44CCD961477BE3002...

 

Download and install the software. After downloading delete the vendor.xml files from the following two locations

  1. C:\Program Files\Common Files\Research In Motion\Apploader and
  2. C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML(Where "YOUR_USER" is your username) for WIndows 7 and Windows Vista
    OR
    C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username) for Windows XP


After you have deleted the two vendor.xml files, connect your phone to the desktop software on the computer and check for updates. You should be prompted to update andproceed using local installation. 

 

---------------------------------------------------------------------------------------------------------
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
New Contributor
MichelSandryn
Posts: 5
Registered: ‎09-18-2013
My Device: Bold 9900

Re: Impossible to upgrade my bb to 7.1 version

ok! thank you.

i'm trying it.

New Contributor
MichelSandryn
Posts: 5
Registered: ‎09-18-2013
My Device: Bold 9900

Re: Impossible to upgrade my bb to 7.1 version

my pb was fixed.

thanks a lot for your support.