09-10-2012 08:10 AM
I lock my keyboard out by using the top button and then slide the phone into the holder (a real blackberry holder). It will frequently redial the last number. This shouldn't happen. Software is current, any suggestions? The phone is NOT password protected.
09-17-2012 02:16 PM
Welcome to the BlackBerry Support Community.
To rule out any software issue that may be the cause of your BlackBerry® Bold™ 9650 smartphone unlocking the keypad and dialing out, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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09-18-2012 08:01 AM
I tried following the KB but I don't get the option of checking for other versions on the phone and the website just tells me I am up-to-date. I am running 6.0 build 3084. I guess I can live with it until a newer OS comes out.