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BlackBerry® Bold™

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New Contributor
colinrjohnson
Posts: 5
Registered: ‎01-25-2009
My Device: Not Specified

Incoming SMS Messages being split up on my Blackberry Bold.

[ Edited ]

Hi,

 

I am having trouble with incoming sms text messages on my Blackberry Bold. The phone seems to be splitting up the messages. e.g.

 

"Hi hope you are well, I've be[Receiving Text]"

 

Then the rest of the message is delivered in a new message e.g..

 

"[Receiving Text] een out tonight to the fair. Had a great time]"

 

This is becoming a annoyance.

 

Anyone got any ideas?

 

I have tried reset by taking battery off.

Message Edited by colinrjohnson on 01-25-2009 06:04 PM
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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Incoming SMS Messages being split up on my Blackberry Bold.

You need to contact your service provider (Carrier), call the customer center and ask why?, the size of SMS are managed for the carrier , not for the device.
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New Contributor
colinrjohnson
Posts: 5
Registered: ‎01-25-2009
My Device: Not Specified

Re: Incoming SMS Messages being split up on my Blackberry Bold.

Thanks for your reply. I have done some more investigation and appears this is nothing to do with the carrier.

 

I have narrowed it down to only occurring then the content protection is enabled and the device is locked.

 

When the device is unlocked and content protection is enabled no problems

When content protection is deactivated it works fine locked or unlocked.

 

This seems to be a problem with the blackberry software itself. I have also tried it on a friends blackberry (a different model) and the problem exists on his too.

 

Not sure how to submit this to blackberry to devise a fix. Can you help?

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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Incoming SMS Messages being split up on my Blackberry Bold.

i am an user like you, but i or you can send this post to one of the moderators, up to you, you or me, i wait for you answer, thanks.
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If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
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New Contributor
colinrjohnson
Posts: 5
Registered: ‎01-25-2009
My Device: Not Specified

Re: Incoming SMS Messages being split up on my Blackberry Bold.

I'm a newbie to this forum and can't work out how to submit it so I would be greatful if you could do it on my behalf.

 

Thanks once again for your help

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New Contributor
smoothbold
Posts: 3
Registered: ‎06-03-2009
My Device: Not Specified

Re: Incoming SMS Messages being split up on my Blackberry Bold.

I am also having a similar problem, anyone got a solution to this problem?
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