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New Contributor
ire-simo
Posts: 2
Registered: ‎03-15-2012
My Device: Bold 9900

Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on Bold 9900

[ Edited ]

Hello,
sorry to bother you, I'm a new user of BlackBerry and I wanted to start with the last model (BB Bold 9900), I picked a bargain on eBay with declared 'continuous rebooting' but with a simple software update (BB OS 7.1) and a new original battery seems it works ok! I can infact switch it on and off and configure without apparent problems and WiFi seems working great...

The only problem so far is that... besides the phone has been sold as *unlocked* (though it has a Rogers brand logo at the bottom of the keyboard) I cannot use my simcards (an italian and a thai one). The phone keeps saying: "Insert SIM Card' and the 'SOS' marking close to the antenna on the top-right corner of the screen.

 

This is what I found out

 

1) I checked forums and websites and while accessing the advanced device configuration and typing MEPD, this is what I get:

 

SIM Disabled
Network Inactive
Netwrk Subset Disabled
Service Provider Disabled
Corporate Disabled

 

On top of that screen I can read: 'SIM Card: No Valid SIM Card'

 

2) If I open Options -> Networks and Connections -> Mobile Network on the right side at the line starting with 'Mobile Network:' there's the name of the carrier (that seems the phone is really capable of accessing the GSM network and the correct one according to the SIM).

 

3) In the end the 'BlackBerry Device Analyzer' after running the Cellular Network
Connection Issues ends with this results:

Antenna Ready: Passed
Voice Ready: Failed
Data Ready: Failed
Blackberry Ready: Not Run

And after pushing 'Next' this is the final resolution: 'The SIM Card is invalid or not inserted. Please check your SIM Card'

 

4) The telephone looks like new and there are no signs of wear outside and inside. The four golden contacts of the SIM card displacement look brilliant and clean. The insertion of the SIM card seems smooth though steady with SIM card contacts facing down and according mounting specifications;

 

5) in the end I checked the IMEI (https://prod.eie.net.au/portal/template/MYMIMEIInquiry.vm) and it seems that is not blacklisted (though this verification may be inaccurate or at least not completely up-to-date).

 

That's it... I also tried reinstalling the software another time but this situation hasn't changed. By the way, can you please tell me what is the difference between 'Disabled' and 'Inactive' in the SIM status windows (after the MEPD typing)?

 

Sorry for such a long message but I'm pretty sure this gives everybody as much information as possible as to avoid possible further suggestions and repeated retries...

 

Thank you for your kind attention, support and understanding... please let me know if someone knows about a similar behaviour nad may suggest what can I do further (before trying another device unlock, if even possible, or repair...), regards...

 

Simone

Regular Contributor
sohrabza
Posts: 72
Registered: ‎05-02-2011
My Device: 9700

Re: Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on Bold 9900

I have the same issue...have u managed to find a solution?

New Contributor
ire-simo
Posts: 2
Registered: ‎03-15-2012
My Device: Bold 9900

Re: Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on Bold 9900

Yes, I changed the IC (integrated Circuit) that governs the SIM Card access. It costed more ore less 40 Euros.

But now I sold the phone, too much expensive for my needs.

Regards.