Hi, all,
I've read the BlackBerry KB on how to install the East Asian Language packs on my BlackBerry. But I am still confused. The directions say:
- Open BlackBerry Desktop Manager.
- Connect the BlackBerry smartphone.
- Select Applications.
- From the Install/Remove Application screen select East Asian Language and Input Support.
- Click Start. The installation will begin.
But clicking the "Applications" button brings up a window that manages third-party applications, not BlackBerry applications and extensions. It shows all of the third-party applications I have installed (Evernote, Google Maps, WhatsApp, etc.).
There is a "+" button on the left of this applications window, but that brings me to a Finder window to search for files on my Mac. There is a "Start" button, but pressing that without changing checkboxes next to the applications raises the following error: "BlackBerry Desktop Software failed to validate your BlackBerry device update. Aborting install due to validation failure. Some packages contain unsatisfied dependencies."
So, it seems that the KB instructions are incomplete. Exactly where do I see the "East Asian Language and Input Support" option on my Mac BlackBerry Desktop Sofware? Perhaps I am supposed to use Finder to browse to some location on my Mac select an East Asian Pack file?
