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New Contributor
sanjaynarayan
Posts: 5
Registered: ‎01-29-2013
My Device: Blackberry Bold 9900

Instant Messengers User Name Cache

Hi,

I was using BB Curve 8520 and recently upgraded my BB to Bold 9900. In both the handsets, usernames are cached in Google Talk and Y!Messenger. The only way to remove the cached usernames is to delete and reinstall the application.

 

I have tried clearing RMS databnjay Narayanase, deleting application folders and other things but no use.

 

Can someone point me out and tell me how to clear this without having to delete and reinstall the application

 

Thanks in advance

Sanjay Narayan

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Instant Messengers User Name Cache

Hello sanjaynarayan and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your Google Talk and Yahoo! Messenger applications. 

 

To clarify, when you log into these applications, you are not seeing your contacts display names but their email handles? 

 

Thanks!

 

 

-HMthePirate

 

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New Contributor
sanjaynarayan
Posts: 5
Registered: ‎01-29-2013
My Device: Blackberry Bold 9900

Re: Instant Messengers User Name Cache

Hi,
Yes.In both instant messengers, I am just seeing Handels. And not mail ID
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Instant Messengers User Name Cache

So you are seeing that contacts name and not their email account? 

 

Could you provide an example of what you are seeing?

 

In my Google talk I see my contact's displayed as their name as that's how I have them saved to my Gmail contacts. They all show up the same in my Gmail on a computer, on the desktop app and on my phone.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
sanjaynarayan
Posts: 5
Registered: ‎01-29-2013
My Device: Blackberry Bold 9900

Re: Instant Messengers User Name Cache

Oops... I missed to mention that the problem is with login username. One of my friends has logged in to gtalk and every time I try to login, I can see the I'd been cached! Is there any way to remove that I'd.
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Instant Messengers User Name Cache

Hi sanjaynarayan,

Backup your user data and clear the Messenger Options (Google) database as show in http://bbry.lv/buj0rQ

Reboot your device after the database has been cleared then check for the ID.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!