01-11-2013 09:21 AM
BOLD 9930 How to properly configure the native email client to SYNC 2 way with your GMAIL account (IMAP-idle)
There has been a lot of discussion on many forums about how OS7s native email client does not sync 2 way with internet email accounts specifically gmail. Below are the steps taken to properly set up your internet email account on the native blackberry email client.
from Setup > Email Accounts
Add or Edit your email Account(s)
Sync Options > "Check" Deleted items
open your Email
Menu > Options
-Message Display and Actions
make sure the following is checked
Hide Filed Messages
Delete on "Mailbox and Handheld"
Wireless Reconcile "Checked"
On conflict "Mailbox Wins"
1) Emails sent to your gmail are sent to the phone are almost intantaneous.
2) When you mark as read or delete an email from your phone it updates your internet email within a few seconds.
3) NOTE: When you mark as read or delete mail on your computer web browser client like gmail-dot-com your phone does not receive the update for about 4 to 6 hours but don't worry because it will sync eventually. In some cases with 2 hours.
My guess is that BIS (BlackBerry Internet Service) is the culprit for the delay and that in the future this will be enhanced to sync more quickly. So don't jump ship to an Andoid or IOS phone because you will surely regret it. I did and a week later came back to RIM and performed the above steps.
If this still doesn't perform the 2 way sync then you must call your provider and ask them to help you with fixing your Service Books which may be corrupt. This is a simple process so don't be alarmed,