Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
William_K
Posts: 3
Registered: ‎11-09-2012
My Device: Bold 9780
My Carrier: MTN

Internet slow and unable to download files

I have a Blackberry Bold 9780, my internet works perfectly however on attempting to download files it begins downloading but very slowly and an error message comes up saying download failed. This has only been happening recently and prior to this I was able to download large files with no hassle. Please help???
Please use plain text.
Super Contributor
kosten4
Posts: 353
Registered: ‎09-11-2010
My Device: BB Bold 9900
My Carrier: vodafone UK

Re: Internet slow and unable to download files

Hello!
Try this first - with the power on pull out the battery and leave it for 20 seconds. It will restart and reload the OS.

Regards.
Blackberry! Here, now, forever!
Please use plain text.
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Internet slow and unable to download files

Try kosten4's suggestion of removing the battery while your phone is powered on.  However, please note that it does not reload the OS as stated by kosten4, it clears the phone's cache and allows the phone to run smoother and quicker.

 

 

Cheers.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
New Contributor
William_K
Posts: 3
Registered: ‎11-09-2012
My Device: Bold 9780
My Carrier: MTN

Re: Internet slow and unable to download files

 
Please use plain text.
New Contributor
William_K
Posts: 3
Registered: ‎11-09-2012
My Device: Bold 9780
My Carrier: MTN

Re: Internet slow and unable to download files

Hi again,

Thanks for your help guys, however not successful. Any other solutions??

Best Regards
Please use plain text.