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New Contributor
adesola1
Posts: 2
Registered: ‎01-01-2013
My Device: BlackBerry 9790

Issue Upgrading to Blackberry App World 4.0 version

[ Edited ]

Each time i try to upgrade to the Blackberry App World 4.0. Version, it always shut down my BB/freeze and I will lose connection. I have tried this on several BBs.  Error message is usually "Your session has expired and you have been logged out."

ANy clue to resolve this will be appreciated

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Issue Upgrading to Blackberry App World 4.0 version

Hi adesola1

 

Welcome to BlackBerry Support Forums

 

 

From where you trying to download App World  and are you doing it over wi-fi ? Perform a battery pull restart by removing the battery while your device is POWERED ON and after reboot have a try .

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New Contributor
adesola1
Posts: 2
Registered: ‎01-01-2013
My Device: BlackBerry 9790

Re: Issue Upgrading to Blackberry App World 4.0 version

Thanks for your quick response. I tried this ..battery pull while it's on. It is not working still. I am not installing over wi-fi ? I actually connect the cord to the BB.

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Issue Upgrading to Blackberry App World 4.0 version

I advise you to install AppWorld without connecting to the PC.



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