BlackBerry® Bold™

[fe204]

Hi, my BB 9900 is not working for 10days now. I've tried everything possible to reset it to no avail; took it to the service provider but they said I need to back up the memory on my laptop. I've tried backing it up but can't, what can I do????????? I don't want to loss my babys pictures in particular on the memory .

[JSanders Resident Expert]

You will probably lose the picture on the device memory, an earlier backup would have been in order.

If you have a media card, remove it to save pictures on it.

To fix the device, read and follow these directions.

Article ID: KB12077 "JVM error 545" appears on the BlackBerry smartphone

[fe204]

Probably???????? That means there is a possibility of not losing some of the picture. Is there a software or some thing that can be used to retrieve the pictures???????? I cant imagine losing any of the pictures

[JSanders Resident Expert]

Remove the media card. Get a SDHC card adapter for your PC and read the card directly to your PC and copy them off of the media card.