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BlackBerry® Bold™

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New Contributor
Fouad
Posts: 5
Registered: ‎01-27-2009
My Device: Not Specified

Java error - unable to open downoloded app

Hi

 

I downloaded splash money but could not open the application on my device.

Once downloaded I had a first error message: "uncaught exception: offsets must be monotonically increasing".

I proceeded. When I press the application icon on my device I can't open it and receive another error message: "uncaught exception: java.lang.error".

 

I tried several time to uninstall and reinstall the application but always with the same result.

 

Can someone help please?

 

Many thanks

Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Java error - unable to open downoloded app

Are you under exchange server?
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New Contributor
Fouad
Posts: 5
Registered: ‎01-27-2009
My Device: Not Specified

Re: Java error - unable to open downoloded app

Yes
Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Java error - unable to open downoloded app

Cause

An IT policy was applied that includes the Allow Third Party Apps to Use Persistent Store rule set to False.




Resolution

To resolve this issue, upgrade to BlackBerry® Device Software 4.2.2.176 or later.




Workaround

Set the Allow Third Party Apps to Use Persistent Store rule to True.

--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
Fouad
Posts: 5
Registered: ‎01-27-2009
My Device: Not Specified

Re: Java error - unable to open downoloded app

Thanks guys. How do we do that, on the device or on the server? Thanks again

New Contributor
Fouad
Posts: 5
Registered: ‎01-27-2009
My Device: Not Specified

Re: Java error - unable to open downoloded app

AS for the device software I am already on version 4.6 for BB Bold

Thanks

Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Java error - unable to open downoloded app

In the server, ask to your IT guys.
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
Fouad
Posts: 5
Registered: ‎01-27-2009
My Device: Not Specified

Re: Java error - unable to open downoloded app

Thanks. Sorry my IT guy couldn't find where this optionis. Could you please indicate where/how?

Many thanks