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Contributor
catfsh
Posts: 23
Registered: ‎01-16-2009
My Device: Not Specified
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Just landed and I'm not getting any emails.

I just landed on an out of town trip and turned on the phone and I'm not receiving any emails on any of my two email accounts. As expected the tech call in is off today, so I need a little help. I tried taking the batt and sim card out but that didnt help.

Any help would be appreciated.

 

George

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Just landed and I'm not getting any emails.

[ Edited ]

Hi and welcome to the forums!

On the Blackberry go to manage connections, make sure all connections are on.

Depending on distance you may have missed some HRT info pushed from the carrier.

Go to options advanced options, Host Routing Tables, click to enter. DO NOT click on any listing.
Press menu key, and select register now.
You will get a verification email. Then go to email settings and send service books.
You will get an email per account. Then test your email accounts.

Thanks,

 

Bifocals

Message Edited by Bifocals on 02-01-2009 04:49 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
catfsh
Posts: 23
Registered: ‎01-16-2009
My Device: Not Specified

Re: Just landed and I'm not getting any emails.

Ok, working on it but cannot find this --Then go to email settings and send service books.

could you walk me thru, I dont see this option anywhere

 

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Contributor
catfsh
Posts: 23
Registered: ‎01-16-2009
My Device: Not Specified

Re: Just landed and I'm not getting any emails.

This is my fist Blackberry and I'm wondering if I made the right decision..
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Contributor
catfsh
Posts: 23
Registered: ‎01-16-2009
My Device: Not Specified

Re: Just landed and I'm not getting any emails.

where the hell is email settings?? All I see is where to set up a new email !
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Just landed and I'm not getting any emails.

[ Edited ]

Hi,

First make sure your radio is on, did you find the correct option?

Did you find the HRT tables? Options, advanced options, Host Routing.

From the home screen find the icon for email settings, mine is in the setup folder.

Once in email settings login and select the send service books option.

Let me know.

Thanks,

 

Bifocals

 

I realize your frustration but lets keep civil, OK?

 

 

Message Edited by Bifocals on 02-01-2009 05:10 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
Contributor
catfsh
Posts: 23
Registered: ‎01-16-2009
My Device: Not Specified

Re: Just landed and I'm not getting any emails.

Spent the morning on phone with tech. Basically reset my email accounts. It worked for an hour.

Is anybody else having the same problems and if so what is the fix.

I keep having the same problem problem. The phone just stops receiving email.

 

Thanks

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