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BlackBerry® Bold™

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shiyam25ca
Posts: 1
Registered: ‎01-20-2011
My Device: Blackberry Bold 9700
My Carrier: Mobilicity

Keyboard issues - bold 9700

Carrier: Mobilicity

Purchased from ebay: T-Mobile phone(2 Months ago)

OS=6.0 from Mobilicity

Bold 9700

 

I can't use trackpad properly and it opens up search option and key "5" starts entering with actually pressing the key.  I can only turn off the phone via battery extraction.

 

I did not get exposure to water/wet...This morning, I tired drying the phone for couple of hours with no luck...

 

Do I need to replace the keyboard or what could be causing this failure.

 

 

 

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Keyboard issues - bold 9700

Trackpad & keypad seems malfunctioning. Try wiping the device but make sure to keep a backup of your device data. If there is any software related problem might get resolved.

 

Why are you drying your handheld?

tanzim                                                                                  
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