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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎03-05-2013
My Device: Bold (700
My Carrier: Verizon

Keyboard not working

I am looking for some help. My phone most likely got damp, it did not get wet but could have been on a wet towel. Now the keyboard is not working, the power is on, but I can't get any function on the keyboard to work. Any ideas?

Hall of Famer II
Posts: 55,001
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Keyboard not working

Hi and Welcome to the Community!


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (or longer...up to 5 days is not unusual). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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