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New Contributor
parmjit
Posts: 4
Registered: ‎04-13-2013
My Device: Bold 9790

Keypad and Scroll pad does not function well

Hi, I got a BB 9790 Bold, the problem with this phone is that the keypad mistypes the wrong thing for

example:

 

if i type the letter a it will show on the screen as ou.

or if i type the return key it wont return instead it will type the letters yi.

 

Secondly the scroll pad does not light up!! But when press inward it light ups.
The problem start with the scroll pad and became worse!!!!
Kindly help me out as i have taken it to two technicians and they dont seem to know the problem!!
:-(

Thanks
Parmjit

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Keypad and Scroll pad does not function well

Hello parmjit,

 

Welcome to the forums.

 

Have a look at the following article which may help you out with your issue. 

 

Trackpad, trackball, or keyboard not working on a BlackBerry smartphone

 

Hope this helps. Let us know if you need anything else. 

Have a good day. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
parmjit
Posts: 4
Registered: ‎04-13-2013
My Device: Bold 9790

Re: Keypad and Scroll pad does not function well

Hi thank you for that information, but my first problem has not been addressed!! I cant open my phone because it has a password and the key pad is not typing the correct letters!!! Please advice :-(

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Keypad and Scroll pad does not function well

Hello parmjit

 

I would suggest you try resolution 3 in the article provider to see if that helps with your issue.

 

Let us know how you make out. 

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
parmjit
Posts: 4
Registered: ‎04-13-2013
My Device: Bold 9790

Re: Keypad and Scroll pad does not function well

Dear BB Team,

I have tired your advice, and the phone still is misbehaving  like before,
it has not changed a single bit, instead its become worse,
the Scroll pad does not now even light up, and the key pad is not typing correct
letters as before. Kindly please advice :-( our should I just trash the phone in the bin??

Thanks
Parmjit

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Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: Keypad and Scroll pad does not function well

backup the device on the blackberry desktop manager, clean the device and try repairing the phone by starting phone. After clearing the data on the phone, the requirement for a password should go away from your phone. You can restore the data from the backup once you have resolved the problem on your phone using the fixes posted above.

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Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
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New Contributor
parmjit
Posts: 4
Registered: ‎04-13-2013
My Device: Bold 9790

Re: Keypad and Scroll pad does not function well

Thank you for your quick respones and help,
But no luck!!! :Helpsmilie:, :-(

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