01-12-2013 03:20 PM
I have had a Bold 9780 for 12 months and has locked up, failed to make or recieve calls and been a very unreliable phone It was supplied by Phones 4U and on Vodafone network. After the 3rd repair by Phones 4U the replaced it today with a Bold 9900 but guess what this phone the Del key and P key do not work!! So now I have to send it back again another 2 weeks with no phone! back to using a 6 year old Nokia which never fails .My wife is due to give birth in 3 weeks and was hoping to use my Blackberry to Email pictures of the new arrival. I want to love Blackberry but feel very very let down and hope I can get a working phone soon very let down by Blackberry.
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01-12-2013 05:08 PM
Are the replacement phones refurbished units? If so,can they provide you a new unit?
01-16-2013 12:20 PM - edited 01-16-2013 12:21 PM
This sounds like bad luck. The only thing I can suggest is to go through the same process to get the device repaired or replaced. You may want to verify these phones are brand new and not refurbs.