BlackBerry® Bold™

[Pete1970]

I have had a Bold 9780 for 12 months and has locked up, failed to make or recieve calls and been a very unreliable phone It was supplied by Phones 4U and on Vodafone network. After the 3rd repair by Phones 4U the replaced it today with a Bold 9900 but guess what this phone the Del key and P key do not work!! So now I have to send it back again another 2 weeks with no phone! back to using a 6 year old Nokia which never fails .My wife is due to give birth in 3 weeks and was hoping to use my Blackberry to Email pictures of the new arrival.  I want to love Blackberry but feel very very let down and hope I can get a working phone soon  very let down by Blackberry.

[Wolf359]

Are the replacement phones refurbished units?  If so,can they provide you a new unit?

[Pete1970]

They are new phones the one the sent was brand new in the box.

[Wolf359 · Accepted solution]

This sounds like bad luck.  The only thing I can suggest is to go through the same process to get the device repaired or replaced.  You may want to verify these phones are brand new and not refurbs.