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BlackBerry® Bold™

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New Contributor
Pete1970
Posts: 2
Registered: ‎01-12-2013
My Device: 9900
My Carrier: Vodafone
Accepted Solution

Keys not working!!!

I have had a Bold 9780 for 12 months and has locked up, failed to make or recieve calls and been a very unreliable phone It was supplied by Phones 4U and on Vodafone network. After the 3rd repair by Phones 4U the replaced it today with a Bold 9900 but guess what this phone the Del key and P key do not work!! So now I have to send it back again another 2 weeks with no phone! back to using a 6 year old Nokia which never fails .My wife is due to give birth in 3 weeks and was hoping to use my Blackberry to Email pictures of the new arrival.  I want to love Blackberry but feel very very let down and hope I can get a working phone soon :smileysad:  very let down by Blackberry.

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Keys not working!!!

:smileysad:

Are the replacement phones refurbished units?  If so,can they provide you a new unit?

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New Contributor
Pete1970
Posts: 2
Registered: ‎01-12-2013
My Device: 9900
My Carrier: Vodafone

Re: Keys not working!!!

They are new phones the one the sent was brand new in the box. :smileysad:

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Keys not working!!!

[ Edited ]

This sounds like bad luck.  The only thing I can suggest is to go through the same process to get the device repaired or replaced.  You may want to verify these phones are brand new and not refurbs.

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