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BlackBerry® Bold™

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Contributor
RBShields
Posts: 11
Registered: ‎07-30-2010
My Device: Bold 9700

LInes appearing on the screen

I have a Blackberry Bold 9700, just over two years old.  Thin lines are beginning to appear across the screen, mainly horizonta. ones.  Can I do something to fix them?  Or is this the beginning of the end?

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: LInes appearing on the screen

Hello RBShields, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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