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Trusted Contributor
Posts: 115
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

LLoyds/TSB App on BB9900

Good morning,

I have the current banking app on my phone version 1.1.

I keep getting reminders via app world to update to version 1.4.

Every time I attempt this it fails, it always downloads, says it installs sometimes with a restart but never installs. A check on app market still shows version 1.1 available.

It's not a major issue more frustrating than anything else.

Thank you.

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: LLoyds/TSB App on BB9900

Hello!

I suggest this process...

 

First, ensure that the app is fully removed from your BB:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

 

Next, clear the AppWorld application cache:


1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

 



Now, return to MyWorld and see if the newer version is available in your Uninstalled Apps list and/or in the AppWorld catalog.

 

Hopefully it'll work for you! Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Trusted Contributor
Posts: 115
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

Re: LLoyds/TSB App on BB9900

 

Thank you for your prompt reply and my apologies for the lateness of this post.

 

I have noted your comments and as I have only had the BB a few weeks I am somewhat reluctant to 'tamper' too much  until I am fully confident with the inner workings of BB. 

 

I have not had the app world update notification since my last entry and App World does show that I have the current app installed. As all other apps appear to be working normally and update correctly as required, I feel it maybe wiser to leave this app as it is (as it is only a shortcut to the full website.) and if problems persist with either this app or others installed, then I may have to resort to your suggestions.

 

Thank you again.

 

Regards.

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: LLoyds/TSB App on BB9900

You are most welcome...and good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code