05-05-2013 09:03 AM
Hey there (sorry my english's **bleep** but anyway) I got a B I G problem. I've download the last update on Friday buuuuuuuuut my phone is stuck on 14% (so yeah since 2 days) and I can't do a single thing! I've already removed the battery something like 54864635546 times, turned it off... I really need to call so I really need help! Thanks xxx
05-05-2013 09:23 AM
Welcome to BlackBerry Suport Forums
There are two methods of recovery for you to try:
Try it and let us know.
05-05-2013 01:36 PM
Hey I think it's about to work! Thank you! But am I gonna lose all my pics and everything?
It depends which method you followed , If you specifically followed KB10144 then yes it will delete all data within your device ,But will able to recover your device. If your images or pictures are stored in device memory then it will gone but if you have set the setting to keep it in your Media Card then it will be there , the above method will not touch anything that are in your Media Card .
margot_zhlnl1d wrote :
Well it actually didn't workkkkkkkkkkkkkkk ((((((((((((((((((
Hey margot , please provide some more information ! Which step you followed and struck at which , did you recieve any error message or anything else but please give us all information so that we can help .
05-06-2013 01:59 AM
05-06-2013 07:27 AM
Hello I had same problem when I try to update to 7.1 version, I connect my bb with mac without sim and the bb restarted but now it's only english language and I can't use italian one's! May u tell me if is it possible to upgrade italian language?
Thanks a lot
Welcome to Support Forums
If you're on a mac then you're limited to only your Carrier release OS pack. Are you able to use italian language before your device OS update ?
But if you can arrange a PC then adding languages on our BlackBerry is much easier , all you have to do is download an All language or a Multilanguage OS pack from your Carrier or any other . And you can use desktop Software to add it in your device.
So if you can arrrange a PC try this KB :