11-30-2012 10:27 AM
Just noticed my left side convenience key has stopped working, i have ensured it is still assingned to a shortcut (calculator) i have also taken the phone cover off and checked the button is working normally,which it is....Any ideas what to try next?
11-30-2012 12:54 PM
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
11-30-2012 01:31 PM
Any chance your BB has had any moisture intrusion into the case? Even high humidity could do so...if so, then:
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Have you tried setting the key back to it's default to see if it actually does function? Have you installed anything since this was last working correctly? A new app? A theme? An update?
You can also attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, if the behavior clears up, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
12-01-2012 11:36 AM
It's never been near any moisture
OK...then we rule out that (at least as far as, at an internet distance, we can rule anything in or out!).
You didn't however, respond to my recommendation about setting the key back to it's default...
and it still doesn't work in safe mode......
Hmmm...I can't quite tell. Are you saying that you could not get your BB into Safe Mode at all? If so, then keep trying, perhaps varying from the exact sequences the KB indicates.
Or, are you saying you successfully booted into Safe Mode, but the button still does not work? If so, then you may have some damage or defect impacting your situation...if you remain under warranty, then seek out service via your required channel (normally your original place of purchase, your mobile service provider, or an authorized service center -- it varies by region, so you need to check your documentation to find out your specific warranty provisions). If you have no warranty, then you would want to seek out in-person support from a local shop with a qualified BB hardware technician who can give you a proper evaluation.
12-01-2012 12:07 PM
Yes i re booted the handset in safe mode and the convenience button still doesn't work, i have also reset the convenience key back to default but it still does not work....the handset is not under warranty.
12-01-2012 12:10 PM
Yes i re booted the handset in safe mode and the convenience button still doesn't work, i have also reset the convenience key back to default but it still does not work
OK...that clarifies your results...thank you.
the handset is not under warranty.
In which case you have some decisions to make...repair may not be economically worth it.
You could try a clean OS reload, leaving off all optional items, to see if perhaps there is some OS level corruption. You also could try a different OS level.
12-01-2012 12:23 PM