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BlackBerry® Bold™

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New Member
dlawlor25
Posts: 1
Registered: ‎03-15-2013
My Device: Bold 9930

Light sensitivity

Why does my Blackberry Bold go crazy when I am in the sun light.

 

Anything that I have opened like email begins to scroll uncontrollably

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Light sensitivity

Hi and Welcome to the Community!

 

That sounds like a physical hardware problem...but to test, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

But if the behavior continues, then you may need to consider more drastic remedies. But, if you remain within your warranty period, I'd suggest you not bother any further with it and instead seek warranty support.

Good luck and let us know!


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New Member
bdillen
Posts: 1
Registered: ‎07-24-2013
My Device: Bold

Re: Light sensitivity

More people do have problems with light sensitivity of the touth pad. Is there a real solution to solve this problem ?