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BlackBerry® Bold™

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Contributor
bearskin
Posts: 14
Registered: ‎03-13-2009
My Device: Not Specified
Accepted Solution

Little red email star won't go away

The little red star that indicates an email is on, and wont go away. No unopened emails in any account. Have shut down and restarted. No voicemail waiting.

Any ideas on why/how to get rid of it?

Cheers

Karen

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Little red email star won't go away

Hi and welcome to the forums!

 

The first thing to try it the battery pull:

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

 

If the indicator is still there go to the main messages queue, menu key  select search:

From the main message queue do a search:
service=ALL SERVICES
folder: ALL FOLDERS
show: ONLY UNREAD
type=ALL

Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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Contributor
bearskin
Posts: 14
Registered: ‎03-13-2009
My Device: Not Specified

Re: Little red email star won't go away

The second option worked a treat! Many thanks.

Don't suppose you know how to turn push data off for my hols, do you? :-)

Cheers

Karen

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Little red email star won't go away


bearskin wrote:

The second option worked a treat! Many thanks.

Don't suppose you know how to turn push data off for my hols, do you? :-)

Cheers

Karen


If you tell me what a "hols"is, I might!

:smileyvery-happy: 

 

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
bearskin
Posts: 14
Registered: ‎03-13-2009
My Device: Not Specified

Re: Little red email star won't go away

Sorry! I'm going to Turkey for 3 weeks and don't want to get clobbered with huge charges, so want to turn emails off on my BB for the 3 weeks. Don't know how to do it :-(
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Little red email star won't go away

Hi,

 

I would just delete the accounts on the BIS site. You get the email on your laptop yes?

Be careful when you come back regarding the Host Routing Table. You may miss updates

from your carrier and get them from a local carrier. Get a complete backup of the entire

device. When you land, do the following:


Go to options advanced options, Host Routing Tables, click to enter. DO NOT click on any listing.
Press menu key, and select register now. You will get a verification message.

Recreate the email accounts. Then send eservice books,You will get an email per account.

Battery pull, then wait about a 1/2 hour and see if you can sent and receive.

Thanks,

 

Bifocals


No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter