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BlackBerry® Bold™

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New Member
mightyem
Posts: 2
Registered: ‎12-07-2012
My Device: Bold 9700

Lost Contacts folder/icon on 9700

I hope someone can help me.  I have recently lost my contacts icon/folder and have tried several methods to restore it via searching the internet but to no avail.  I am not a "super" user of this phone so don't really know if I did something to cause this loss.  Is there anyway to retrieve the folder?

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Lost Contacts folder/icon on 9700

The Contacts folder on your phone is part of the core OS, so reloading the OS is recommended.  To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone has connected, click Device at the top of the software then Restore.  Choose a recent restore point and load it.  If you don't have any restore points, click Device then Update.  From there, click to update your OS (if an update is offered) or click View Other Versions and choose the one with Currently Installed beside it.

 

 

Let us know if that helps you.  :smileyhappy:


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New Member
mightyem
Posts: 2
Registered: ‎12-07-2012
My Device: Bold 9700

Re: Lost Contacts folder/icon on 9700

Many thanks for your assistance - it worked.