Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
Sangbajaj
Posts: 1
Registered: ‎04-16-2012
My Device: 9700 bold

Lost bb

I lost my bb bold 9700. Can I locate it using my pin? How can I lock it by remote or wipe my memory card?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Lost bb

[ Edited ]

Hi and Welcome to the Community!

 

As with all things in life, doing something to prepare for this BEFORE it happened is required. If you've not done any of the below, then the remedies are not available to you, and your data will be exposed to whoever now has your BB.

 

1) If you installed and used the free BB Protect app, then you can use it to do as you desire:


2) If you created a device lock password, then your BB will wipe itself clean once someone enters the password wrongly more than the set number of times (normally 10).

 

3) If you installed some 3rd party protection app, then activate that to do as you desire.

 

As I said, if you never did any of the above preparations BEFORE it was lost, then there is nothing you can now do. Like insurance, it is only an available remedy if done BEFORE the event happens.

 

In any event, you should report it to the police as well as to your mobile network provider. They may or may not be able to do anything to help.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.