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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost emails

Do you make at least weekly backups on your PC?

 

if not, make it a habit!




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sunbeam
Posts: 7
Registered: ‎05-13-2009
My Device: Not Specified

Re: Lost emails

I do at least twice a week but the emails lost are all from today, important ones.... sadly.  Thank you for all your help.

 

Blessings

 

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost emails

ok, this is still very strange. There is something additional going on here, that only the emails from today were deleted, and they were deleted from your server as well... and that you are now using Outlook.

 

With some of the new IMAP sever settings, if you delete an email from Outlook (and it were to be also deleted from the mail server), the IMAP account would also delete the message from the BlackBerry.

 

So, I don't know if this is what happened.. but it makes me curious. You did say you only started using Outlook two days ago?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
sunbeam
Posts: 7
Registered: ‎05-13-2009
My Device: Not Specified

Re: Lost emails

Yep only started using outlook for the mail properly two days ago, it was configured before but not really used until two days ago, 
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost emails

I think we might discover some sort of situation as I described... you deleted any emails from from Outlook before your settings were properly configured , I am guessing.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.