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BlackBerry® Bold™

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New Member
Kosiancic
Posts: 1
Registered: ‎11-22-2012
My Carrier: Telus

MMS will not send of recieve

I can't send or recieve mms, Ive tried reseting, taking the battery out for 20-30seconds. Ive turned off enscript..

what else can i do?

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Hall of Famer II
sdgardne
Posts: 39,060
Registered: ‎11-28-2008
My Carrier: TMobile

Re: MMS will not send of recieve

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to be certain that you are subscribed to an adequate data plan to enable MMS.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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