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Virtue-1
Posts: 1
Registered: ‎12-05-2012
My Device: Black Berry Bold 9900
My Carrier: MTN

MTN and BIS

Good day

 

I'm using a black berry bold and using MTN I can't stream or download when I called MTN I'm told that BlackBerry is blocking us(users) from streaming or downloading how true is this and if it's false how can i fix this?

 

Kind Regards

Virtue-1

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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: MTN and BIS

Hi and Welcome to the Community!

No one here, on this user-to-user community, can validate what you were told with any level of authority whatsoever. There are many posts here from other users who have been told similar stories, and others who have placed the blame with the carriers. The best way for this to receive proper attention is for all affected users to contact their mobile service provider and open a formal support ticket...don't just accept what they've told you, open a ticket and request escalation to RIM for resolution. The more formal tickets that are opened this way, the more likely the issue will receive the necessary attention. Think of it this way -- you don't pay RIM for your services, you pay your carrier, so they need to resolve this service issue.

Good luck!

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