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New Contributor
ALCATRAZ
Posts: 2
Registered: ‎05-09-2013
My Device: BOLD 9700
My Carrier: CELL C

MY PHONE FREEZES

HI, I HAVE A BB 9700 AND SINCE A BOUT TWO WEEKS MY PHONE CONSTANTLY FREEZES.

IT DOES NOT WANT TO SAVE PICTURES TAKEN FROM THE PHONE, I CAN NOT DOWNLOAD MUSIC, VIDEOS OR PICTURES, IT SAYS "FILE NOT FOUND" I HAVE PLENTY MEMORY LEFT SO THAT IS NOT THE PROBLEM.

I FIND MYSELF HAVING TO HARD REBOOT ABOUT 10-15 TIMES A DAY AND MOST TIMES THE PHONE COMES ON AND IT STILL FREEZES.

 

PLEASE ASSIST URGENTLY

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Hall of Famer II
sdgardne
Posts: 46,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: MY PHONE FREEZES

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
ALCATRAZ
Posts: 2
Registered: ‎05-09-2013
My Device: BOLD 9700
My Carrier: CELL C

Re: MY PHONE FREEZES

hI,

 

I ACTUALLY TRIED ALL YOU SUGGESTIONS AND IT DIDNT WORK, I SOMEHOW GOT HE IDEA OF REMOVING MY MEMORY CARD AND GUESS WHAT????? YEAH, ALL MY PROBLEMS WENT AWAY.

 

I SOMEHOW DOWNLOADED SOMETHING THAT CORRUPTED MY MEMORY CARD AND SINCE I REMOVED IT HAS  BEEN OPERATING SMOOTHLY.

 

THANKS SO MUCH,

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