05-09-2013 09:48 AM
HI, I HAVE A BB 9700 AND SINCE A BOUT TWO WEEKS MY PHONE CONSTANTLY FREEZES.
IT DOES NOT WANT TO SAVE PICTURES TAKEN FROM THE PHONE, I CAN NOT DOWNLOAD MUSIC, VIDEOS OR PICTURES, IT SAYS "FILE NOT FOUND" I HAVE PLENTY MEMORY LEFT SO THAT IS NOT THE PROBLEM.
I FIND MYSELF HAVING TO HARD REBOOT ABOUT 10-15 TIMES A DAY AND MOST TIMES THE PHONE COMES ON AND IT STILL FREEZES.
PLEASE ASSIST URGENTLY
05-09-2013 01:14 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-10-2013 09:22 AM
I ACTUALLY TRIED ALL YOU SUGGESTIONS AND IT DIDNT WORK, I SOMEHOW GOT HE IDEA OF REMOVING MY MEMORY CARD AND GUESS WHAT????? YEAH, ALL MY PROBLEMS WENT AWAY.
I SOMEHOW DOWNLOADED SOMETHING THAT CORRUPTED MY MEMORY CARD AND SINCE I REMOVED IT HAS BEEN OPERATING SMOOTHLY.
THANKS SO MUCH,