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New Contributor
MikeWarner
Posts: 2
Registered: ‎09-08-2012
My Carrier: Verizon

Media Device processor is busy

Ever since I upgraded to OS 7.1 on my Verizon Bold 9930, I often get the message "Device Media Processor Busy" when I use the media player, Pandora or watch a You Tube video. I've looked on several forums and found that this is a common problem. The only fix is to remove the battery to reset the phone. But after several uses of various Media Apps the problem comes back. Is there something I can doing to eliminate this issue, or is there going to be a new OS upgrade that fixes this problem. I'm currently running 7.1.0 Bundle 457.

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Elite III
John_Clark
Posts: 13,124
Registered: ‎04-01-2008
My Carrier: AT&T

Re: Media Device processor is busy

If it were me, I'd update to this bundle:

 

1. Download the OS bundle from here:  It should be 7.1.0.580 (package 7.1.0.1737)

https://swdownloads.blackberry.com/Downloads/entry.do?code=FC3CF452D3DA8402BEBB765225CE8C0E

2. The upgrade process will do a backup/restore but it doesn't hurt to do a manual backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. If you don't have it you can get BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

3. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."  Also check the following locations for vendor.xml files and delete any instances of the file:

On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)

On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)

5. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader

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New Contributor
MikeWarner
Posts: 2
Registered: ‎09-08-2012
My Carrier: Verizon

Re: Media Device processor is busy

It looks like this OS is written for the Sprint Network. Will this OS work on a 9930 with Verizon, by just changing the file names?

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Elite III
John_Clark
Posts: 13,124
Registered: ‎04-01-2008
My Carrier: AT&T

Re: Media Device processor is busy

OS's are not written for specific brands. They are written for device models. The vendor.xml file needs to be deleted in order to install the OS, though. Just follow the instructions I posted above and all will be well. No need to change the file name or anything.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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