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New Contributor
Posts: 3
Registered: ‎01-13-2009
My Device: Not Specified
Accepted Solution

Media Manager will not detect 16GB Media Card

I just bought 16GB microSD card for my Blackberry Bold and as far as the phone itself is concerned, it is working fine. I am able to browse the card using my phone and it says a media card is present.

 

The problem I am having is with the Desktop Manager's "Media Manager". I want to be able to transfer/encode music and videos to my new media card but it does not show up in the list. I have tried upgrading to the newest version (4.7) and still nothing. The only thing that shows up in the "My Devices" list is the built-in 1GB Device Memory.

 

I called Rogers for technical support but they do not support the Media Manager.

 

Any help would be greatly appreciated.

 

Thanks!

 

Brendan

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Media Manager will not detect 16GB Media Card

You can add the files to the memory card through windows explorer, like a hard disk.

Which software version you have installed on the device?

Check this in options, about.

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New Contributor
Posts: 3
Registered: ‎01-13-2009
My Device: Not Specified

Re: Media Manager will not detect 16GB Media Card

[ Edited ]

I am using version 4.7, the latest version.

 

I do not have an icon in "My Computer" for my media card. I have the Blackberry device memory but that is all that appears. Even then, I want to be able to use the Media Manager to encode my music/video as well before it gets put on to the device. I tried checking the "use as hard drive" and without checking it, both have the same result: I am only able to access the media card from my phone directly. :smileysad:

 

 

Message Edited by bbronzan on 01-13-2009 03:20 PM
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Media Manager will not detect 16GB Media Card

[ Edited ]

Please read the link

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11883&sliceId=1&docTy...

Message Edited by urumilton on 01-13-2009 03:42 PM
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If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
Posts: 3
Registered: ‎01-13-2009
My Device: Not Specified

Re: Media Manager will not detect 16GB Media Card

Thank you very much for your reply. I went through the list of 4 items and realized that I had not tried that last one. :smileyhappy: Turns out, that's what the problem was and it's fixed now.

 

Many thanks to everyone who helped me out with this!

Contributor
Posts: 13
Registered: ‎05-14-2009
My Device: Not Specified

Re: Media Manager will not detect 16GB Media Card

Fantastic - thanks - I was having the same problem and option 4 also solved mine!