11-16-2008 03:22 PM
My wife just got a Blackberry Bold. We're having a lot of trouble with it.
I bought a 4GB Kingston media card and installed it. I go to Settings->Options->Memory. I have Media Card Support "On"; Encryption Mode "None"; Mass Storage Mode Support "On"; Auto Enable Mass Storage Mode.... "Yes". Device says "A media card is not presently inserted in the device". As far as I am aware, it is. Tried taking it out making sure it is the right way up (it was), taking the battery out, rebooting etc.
When I insert the card for the first time is any message supposed to appear? Nothing did.
Nothing wrong with the media card - I can insert in my computer and copy files to it.
I'm finding this phone very frustrating. Part of the problem is we have a mac but this should not affect the media card. Because we have a mac, we can't download any OS updates, right? So hopefully that won't be part of the solution.
Any ideas and/or suggestions about how to diagnose the problem or fix it would be much appreciated!
Solved! Go to Solution.
11-17-2008 01:10 AM - edited 11-17-2008 01:11 AM
Hi and welcome to the forums!
It sounds like the card is either not fully seated or not formatted correctly.
Use the following as a guide:
First a video! (Just to make sure it's properly inserted)
Format the card in the BB use :
OPTIONS -MEDIA CARD - menu key - FORMAT.
First make sure the following options are set:
Media Card window ON
Mass storage support ON
Auto enable when connected YES
These are the folders you will need to have on the card;
(If formatted by the Blackberry, they are already there.)
Thanks.Please remember to resolve your thread. Put the check mark in the green box that contained your answer!
11-17-2008 06:13 PM
Thanks for the responses. It got me there.
Unfortunately, the video link is for 8830 and Curve. However, I retried inserting the card and I figured out I hadn't pushed it in hard enough. It has to snap in flush before you close the door. Guess I wasn't used to the little MicroSD card. If inserted correctly a message pops up confirming a media card is available.
Then go to Settings->Options->Memory. There you can format it. Note there is no Settings->Options->Media Card like other BBs.
Once you've done this, you'll find appropriate options appear e.g., when you use the camera you can store the pictures to the device or the media card.
11-17-2008 06:32 PM
Glad to hear it works!
The video just showed the generic seating, thats what I wanted you to see. Good Job!
12-13-2009 12:18 AM
My media card worked for 4 days and then suddenly stopped working.
When try to use the card on other devices it works but not on the blackberry. Another strange aspect of this is that whenever i remove or insert the card the device can detect that the card is being removed or inserted but when i try to format it , it says "format failed".
And the final verdict from the phone comes as Media card cannot be read Verify that the memory card is formatted.
Anybody have a solution for this. I have a blackberry 8220.
03-22-2010 12:22 AM
06-18-2011 01:28 AM
I can't play songs on my handheld since the Media Card "cannot be accessed due to fatal errors".
Also, I cant even format it. My media card is showing as "not installed."
I have a BlackBerry 9670, and OS is 6.