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New Contributor
Posts: 3
Registered: ‎06-25-2010
My Device: Bold 9700
My Carrier: Telus

Media player won't play .wav files

My BB used to be able to play the .wav files that I received by email from my office phone system.  I just ran the BB updates it wanted to and now when I attempt to play a .wav file, media player opens but then says - an error has occurred attempting to play media.  The media being played is of an unsupported format.

 

I found posts saying I needed to install the BB attachment service but I can't get the option to show in Desktop Manager even following the instructions to download and run the OS on the PC.

 

Any suggestions?

 

Thanks!

Hall of Famer II
Posts: 52,401
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Media player won't play .wav files

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! This reloads all of your Service Books, which control the services on your BB.

 

But...is this an exact .wav file that you previously played? Not just a .wav from the same source, but an old one that indeed used to work?




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎06-25-2010
My Device: Bold 9700
My Carrier: Telus

Re: Media player won't play .wav files

Thanks, I tried all you suggested even though I'd done all of that already.  I've even tried downgrading all my software and no luck.  No the file is not one I've specifically played on my BB before but it's from the same system, and other BBs the same model here at work will play them.

 

 

New Contributor
Posts: 4
Registered: ‎10-15-2008
My Device: Not Specified

Re: Media player won't play .wav files "an error has occurred attempting to play media"

Same problem with me.

 

My BB Desktop software suggested I needed to upgrade to version 5.0.

 

So I did, now ALL media does not play. All videos, all sounds all mp3s all Wav files do not play.

 

All these were on the machine prior to the upgrade and worked fine, now NONE play and ALL give the error:

 

"an error has occurred attempting to play media"

 

I have done all of the above and these had zero effect. All media still giets "an error has occurred attempting to play media"

 

Dale.

New Contributor
Posts: 3
Registered: ‎11-14-2010
My Device: BES Server 2008 - all device models
My Carrier: Verizon

Re: Media player won't play .wav files "an error has occurred attempting to play media"

New Contributor
Posts: 5
Registered: ‎11-08-2010
My Device: Bold 9700
My Carrier: T-mobile

Re: Media player won't play .wav files "an error has occurred attempting to play media"

This post and all the suggestions (and T-mobile support by phone - 611) have not solve my inability to play WAV files sent to me as email attchments. The work arounds didn't.

 

Anyone know why RIM won't support WAV? A war with Microsoft maybe?

New Contributor
Posts: 2
Registered: ‎04-18-2012
My Device: Style 9670
My Carrier: Telus

Re: Media player won't play .wav files "an error has occurred attempting to play media"

My BB Style won't but my friends will. Same phone.?