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New Contributor
Northland12
Posts: 5
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: SaskTel

Menu

Menu button is not working! works in the main screen but once I'm in emails or SMS it doesn't show up? Help!?

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Menu

Hi Northland12 and welcome to the BlackBerry Support Community Forums!

 

Have you tried performing a battery pull on your BlackBerry® smartphone to see if you have the same behavior on boot up?  If so, I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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New Contributor
Northland12
Posts: 5
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: SaskTel

Re: Menu

Yes, I pulled the battery and SIM. Also did the latest update. Before the update it was randomly shutting off, the Update fixed that but now the menu button doesnt work within Emails and SMS but works every where else. 

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