Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Posts: 4
Registered: ‎01-20-2009
My Device: Not Specified
Accepted Solution

Message indicator not disappearing from home screen.

I have the BB Bold and I noticed that there is a little envelope with  a  1  by  it on the top of my home screen I have read and deleted all my messages and it wont  go  away.. what do  I do?? Thanks Smiley Indifferent
Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Message indicator not disappearing from home screen.

Greetings, and welcome to the BlackBerry.com Support Forums.

 


Try these options:

  • Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or pulling out and reinserting the battery)
  • View Messages > Saved Messages
  • View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
  • Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
  • Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
  • Wipe and reload your OS.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Message indicator not disappearing from home screen.

Have you checkd your SMS/MMS? have you scrolled to the very top and done a delete prior? Have you press the menu button at the very top and done a "view folder" to see if any messages are in there?
******************************************************************


If someone helped you give them kudos. Research all info!
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Message indicator not disappearing from home screen.

Jsanders rocks
******************************************************************


If someone helped you give them kudos. Research all info!
New Contributor
Posts: 4
Registered: ‎01-20-2009
My Device: Not Specified

Re: Message indicator not disappearing from home screen.

I had to fo a hard reset and that worked thank you.