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BlackBerry® Bold™

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nibueso
Posts: 1
Registered: ‎08-23-2012
My Device: blackberry bold 9790

Mic not working during calls

I have a Bold 9790 and my mic works perfectly when recording videos or during voice command, but when i receive or make calls it doesnt work either on speaker or handset. Please help me find the mic settings or a way to fix my problem. Thank you.

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Mic not working during calls

Hi nibueso and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks


-CptS

 

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