10-23-2008 10:35 AM
When the phone booted up there was an option to set up the email via BIS or BES. I had to cancel since I wasn't sure what our email configuration was. Now that I am going thru the Setup Wizard > Email Setup only 1 options appears for the Enterprise email. How or where can I set this up for BIS since we don't have a enterprise server.
Solved! Go to Solution.
10-23-2008 12:06 PM
You can try restoring the missing option by reregistering your device. Go into Options | Advanced Options | Host Routing Table. Select the bold entry in the list, hit you're menu button, and choose Register Now. Afterwards reset your device by removing the battery for 1 mintue and replace it to let the device reboot itself.
If that doesn't bring the options back you can setup a BIS account through your carrier's BIS website: http://supportforums.blackberry.com/rim/board/mess
10-23-2008 04:36 PM
10-23-2008 04:48 PM
hello, gtalavera my name is sam and im new to the forum. I got a blackberry bold 2days ago and i am having the same problem with the email. When i go into the email set up wizard it only gives me the option to set up enterprise email, i have performed the wipe handset function which didnt work, i also tried going to host routing table and selected register now and taking the battery out for 1minute. This also did not work, i really dont know where to turn and just wanted to know if you manage to get your sorted? thanks, sam
That just means your carrier has to push down the necessary service book for the option to be available to setup personal email.
So you and the original poster can call your respective carrier's to do that or set it up through your carrier's website. Which carrier do you have?
10-23-2008 05:54 PM - edited 10-23-2008 06:21 PM
hi thanks for your fast reply, im with vodafone uk. I have tried to set it up through vodafone website which suprise suprise hasn't worked!!
Is your device setup with a data plan from vodaphone?
Sometimes if they put the wrong plan or forget to put a data plan then you won't be able to setup an email account
10-23-2008 06:34 PM
10-23-2008 06:47 PM
10-25-2008 11:47 AM
10-25-2008 11:53 AM - edited 10-25-2008 11:54 AM