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New Contributor
iob13
Posts: 3
Registered: ‎01-29-2010
My Device: 9700

Missing MMS option in blackberry 9700

Recently upgraded to OS .442. Now the MMS option is missing.  any solution out there or has this been noticed in other 9700 after upgrade

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing MMS option in blackberry 9700

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 




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New Contributor
iob13
Posts: 3
Registered: ‎01-29-2010
My Device: 9700

Re: Missing MMS option in blackberry 9700

but there isnt the mms option under options? does it have to do with the OS

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing MMS option in blackberry 9700

Did you do the above steps I recommended?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Shaunda
Posts: 4
Registered: ‎09-09-2010
My Device: Bold 9700

Re: Missing MMS option in blackberry 9700

Hey there,

 

Im on the FIDO network and have followed your steps to a T, done all the updates to the phone and I am still not able to MMS message. To be honest, when I bought the phone - I don't even know if it was an option then... is it possible that MMS msging is not an option with this phone? I highly doubt it... but!?!?!

 

Help!

 

:smileysad: